Refund policy

Return & Refund Policy

Because every Novyn set comes into direct contact with the skin and natural nails, we’re unable to accept returns or exchanges on products that have been opened or worn.

This policy helps us protect the hygiene, quality, and trust behind every order. Every customer deserves to receive a brand-new set that has never been worn, handled, returned, resold, or redistributed.

Quality Issues

We stand behind the quality of every handcrafted set. If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery at support@novynnails.com.

Our team will carefully review the issue and work with you to find an appropriate solution.