Refund policy

We hope you love your Novyn set. If it is not quite right for you, we are happy to help with a return or exchange requested within 14 days of delivery, as long as the product remains unused, the product packaging is unopened with its seal intact, and all items and accessories are complete.

Because press-on nails are personal-use products that come into direct contact with the skin and natural nails, we are only able to welcome back sets that remain unopened and unworn. This helps us care for every customer by ensuring that each Novyn set arrives completely new and has never been worn or resold.

Order Cancellations

Orders may be canceled before processing begins. Please contact us as soon as possible at support@novynnails.com. If your order has not yet entered processing, we will cancel it and issue a refund to your original payment method. Once processing has begun, the order can no longer be canceled.

Returns

If you are returning an eligible item because it was not quite right for you, we simply ask that you cover the postage for sending it back to us. Your refund will include the amount paid for the returned item; original delivery charges are not included. If your order originally qualified for free shipping, no outbound shipping charge will be deducted from your refund.

Exchanges

We want you to love the set you choose. If another style or size feels more like you, we are happy to help arrange an exchange when the item meets the eligibility conditions above.

For this kind of exchange, we simply ask that you cover the postage for sending the original set back and for delivery of your replacement set.

If Something Is Not Right

We stand behind the quality of every handcrafted set. If your order arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact us within 7 days of delivery at support@novynnails.com.

We will review everything with care, take care of any necessary return and replacement shipping, and work with you to make it right. The unopened-package requirement does not apply when an item arrives damaged, defective, or incorrect.

How to Begin

To request an eligible return, sign in to your Novyn account and select the order you’d like help with. You can also reach us at support@novynnails.com before sending anything back so we can guide you through the next steps. Once your return or exchange is arranged, we will provide the instructions and designated U.S. return address.

Once your return arrives, we will inspect it with care and keep you updated. Approved refunds will be sent to your original payment method. Your bank or card provider may need a little additional time to complete the refund.